Team Spotlight: Susan Berger, Director of New Franchisee Onboarding
September 16, 2020
For many of our new owners, purchasing a British Swim School franchise represents their first experience with business ownership, an exciting yet uncertain road to travel. That’s where Susan comes in! As Director of New Franchisee Onboarding, Susan coaches new owners through each step of launching their business, from acquiring a business license to hiring their first employee, and every other step along the way! A natural teacher, Susan is uniquely able to adjust to the needs and background of each individual, ensuring that their strengths are fully realized and they’re supported in every aspect.
In addition to the role she plays in merging these new owners into our system, Susan also oversees ongoing training for the full British Swim School system, ensuring they’re well-positioned to maximize their businesses at every stage.
Keep reading to learn more about Susan!
How did you land in your current position?
When I started at British Swim School five years ago, the business was experiencing rapid growth, so there was a need to develop and create a structure for the new franchisees’ onboarding and training process. I loved the challenge and have been developing that area ever since! I’m proud of having onboarded and trained all franchisees that have purchased a franchise since 2017!
What inspires you when you show up to work each day?
I have a meaningful job at a meaningful company, with a meaningful mission.
Do you have a favorite quote/mantra/philosophy that you live by?
Absolutely: “Minds are like parachutes. They only function when they are open.”
If you could turn back time and give one piece of advice to the 18-year old you, what would it be?
Don’t waste your time worrying about things that might happen. You have no control of future events and whatever you are worrying about, it will never happen how you thought it would. Worrying is just a waste of energy.
What advice would you give someone who was considering investing in a British Swim School business?